Privacy Policy
ATLYSS PTY LTD
Last Updated: 03 January 2026
This Privacy Policy explains how ATLYSS ("we", "us", "our") collects, uses, stores, and discloses personal information when you access or use our website, app, and related services (together, the "Service").
By using the Service, you consent to this Privacy Policy. If you do not agree, please do not use the Service.
1. Who we are
ATLYSS is operated by ATLYSS PTY LTD, an Australian-based business.
Contact: Email: support@atlyss.ai
2. What information we collect
The personal information we collect depends on how you use the Service.
Information you provide:
- name
- email address
- phone number
- account login details
- travel preferences
- itinerary details
- information about trips, bookings, and collaborators you invite
- messages, feedback, or support requests
If you add information about other people (for example, group trip members), you confirm you have their permission.
Automatically collected information. When you use the Service, we may automatically collect:
- IP address
- device type and browser
- operating system
- usage data, pages viewed, interactions, timestamps
- approximate location based on IP address
This data helps us operate, secure, and improve the Service.
Information from third parties. We may receive information from:
- authentication providers (for example, Google or Apple login)
- travel, booking, or payment partners
- analytics or infrastructure providers
We only collect what is necessary to provide the Service.
3. Sensitive information
We do not intentionally collect sensitive personal information such as government IDs, health data, or biometric data.
You should not enter sensitive information into free-text fields or chats. If you do, it may be stored as part of your usage history.
4. How we use your information
We use personal information to:
- provide, operate, and maintain the Service
- generate and manage itineraries and recommendations
- enable collaboration features for group trips
- communicate with you, including service messages and support
- improve functionality, performance, and user experience
- monitor security, prevent misuse, and detect fraud
- comply with legal obligations
We may use aggregated or de-identified data for analytics and product improvement.
5. AI-generated content and data use
Some features use artificial intelligence to generate itineraries, suggestions, and recommendations. To operate these features, we may process:
- your inputs
- itinerary data
- usage context
We do not sell your personal data.
Mobile phone numbers and SMS opt-in or consent data are used only to provide one-time verification codes and account security messages. We do not share, sell, rent, or disclose mobile phone numbers or SMS opt-in/consent data to third parties or affiliates for marketing or promotional purposes.
We do not allow AI providers to use your personal data to train their models, unless we clearly tell you and obtain consent where required by law.
6. How we disclose personal information
We may disclose personal information to:
Service providers. Third parties who help us operate the Service, such as:
- hosting and cloud infrastructure providers
- analytics and security providers
- customer support tools
These providers are only permitted to use your data to perform services for us.
Travel and booking partners. If you choose to book or request travel services, we may share relevant information with third-party providers to facilitate your request.
Legal and regulatory authorities. Where required by law, court order, or to protect rights, safety, or property.
Business transfers. If ATLYSS is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
7. International data transfers
ATLYSS operates globally. Your personal information may be stored or processed outside Australia, including in jurisdictions that may not provide the same level of data protection.
Where required, we take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable privacy laws.
By using the Service, you consent to these transfers.
8. Cookies and tracking technologies
We may use cookies and similar technologies to:
- keep you logged in
- remember preferences
- understand how the Service is used
You can control cookies through your browser settings. Disabling cookies may affect functionality.
9. Marketing communications
We may send you service-related messages and updates.
If we send marketing communications, you can opt out at any time using the unsubscribe link or by contacting us. We do not use sensitive personal information for marketing.
10. Data retention
We retain personal information only for as long as necessary to:
- provide the Service
- meet legal and regulatory obligations
- resolve disputes
- enforce agreements
When information is no longer required, we take reasonable steps to delete or de-identify it.
11. Security
We use reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, or disclosure.
No system is completely secure. You are responsible for keeping your account credentials confidential.
12. Your rights
Depending on your location, you may have rights to:
- access your personal information
- request correction of inaccurate data
- request deletion of your data
- object to certain processing
- withdraw consent where processing is based on consent
To make a request, contact us at support@atlyss.ai. We may need to verify your identity.
We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
If General Data Protection Regulation (GDPR) applies, you may have additional rights under the GDPR. We will respond in accordance with applicable law.
13. Children
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have done so, we will delete it.
14. Third-party websites
The Service may link to third-party websites or services. We are not responsible for their privacy practices. You should review their privacy policies before providing information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Last updated" date will be revised. Continued use of the Service means you accept the updated policy.
16. Contact us
If you have questions, requests, or complaints about privacy, contact us at:
Email: support@atlyss.ai